2018 Biennial Symposium

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Please click here to download the biennial symposium program.

Keynote Speakers


Honorable Xavier Becerra, California Attorney General

Morning Keynote Address

Honorable Eloise Gómez Reyes, Assemblymember 47th District

Afternoon Keynote Address


Session Descriptions and Slide Decks


Joshua Morgan, PsyD, National Director of Behavioral Health & Whole Person Care, SAS

Opening Plenary: Holistic Healthcare: Empowering Healthier Communities

There is increasing focus around the country on coordinating and integrating both services and data for a more holistic perspective. Data and evaluation is particularly important for organizations to stay resilient and relevant in challenging and changing times. Holistic healthcare can empower and create healthier communities, making differences at both the individual patient level as well as system and policy levels. To download Dr. Morgan’s presentation please click here.


Conrado Barzaga, MD, Executive Director, Center for Oral Health

Lizbeth Bayardo, MPH, Project Director, Center for Oral Health

The State of Oral Health in the Region: What’s New and On the Horizon

This session will provide an overview of the local oral health landscape and describe public health and public policy implications for oral health improvements in the Inland Empire. The social determinants of oral health will be applied as a lens to improve systems of care and systems change. Attendees will learn about collaborative opportunities and initiatives to improve oral health outcomes in the region. To download Dr. Barzaga and Ms. Bayardo’s presentation, please click here.


Ellen Rudy, PhD, AVP Quality Improvement, HEDIS Operations, Molina Healthcare

Making a Payer-Provider Relationship Work to Get Quality and Value-Based Results: One Health Plan’s Roadmap

As value-based care reimbursement protocols continue to become a mainstay in the healthcare industry, more payers are bringing Healthcare Effectiveness Data and Information Set (HEDIS), STARS and Consumer Assessment of Healthcare Providers and Systems (CAHPS) measures to the forefront with providers. This session explores the HEDIS, CAHPS, and STARS measure sets and the lifecycle of quality throughout the calendar year and examines programs and leadership skills that drive quality. To download Dr. Rudy’s presentation, please click here.


Keith Slater, VP of Patient Access Services, Change Healthcare

Rethinking your Patient Experience: Access, Outcomes and Loyalty

Join us to hear the latest industry best practices at increasing Patient Access to your providers. Contrast your organization with patient consumerism challenges currently being felt within healthcare and their impact on patient loyalty or quality outcomes. How are you measuring up with value-based care initiatives with reimbursable CMS programs with following chronically ill or patients transitioning care settings? Finally, envision how working with a partner like Change Healthcare can accelerate your initiatives. To download Mr. Slater’s presentation, please click here.


Lawrence Garcia, Shareholder, Kronick

Gabriel Garcia, Senior Counsel, Kronick

The Rising Bar of Corporate Compliance Programs for Community Health Centers

This session provide information and support for the proposition that all community health centers need a Corporate Compliance Program. It will discuss the key components of a community health center Corporate Compliance Program and how community health centers may collaborate to operate a Joint Compliance Program. To download Mr. L. Garcia and Mr. G. Garcia’s presentation, please click here.


Ron Vera, Attorney at Law, Vera & Barbosa

Elizabeth Oseguera, Senior Policy Analyst, California Primary Care Association / CaliforniaHealth+ Advocates

Afternoon Plenary: Immigration – What Health Facilities Need to Know to Protect Patients and Themselves

Mr. Vera and Ms. Oseguera will focus on the ethical and policy challenges in providing health care access and services to the one million undocumented immigrants who live in Southern California and who rely upon safety net health clinics and hospitals for their primary health care. He will also touch upon the practical aspects of dealing with requests for information from immigration officials as to whom is being served by health care providers. To download Mr. Vera’s presentation, please click here. To download Mr. Oseguera’s presentation, please click here.


Bruce Thompson, RPH, MS, Division VP of Compliance, Comprehensive Pharmacy Services

340B: Opportunities, Challenges, and Solutions Comprehensive Pharmacy Services

This program will provide current trends with the HRSA Audit Process, discuss the changes with the Bizzell Group, and provide the participant tools to incorporate these elements into their 340B Program. The program will also provide the risks and the opportunities in the 340B program, updates from Washington, and the 340B political climate. Key points of the program include, diversion, Medicaid Managed Care, Referral processes, Third Party Administrators, and changes in the 340B audit process over past year as well as trends in audit results. To download Mr. Thompson’s presentation, please click here.


Sarah Lee, MPA, PCMH CCE, Assistant Director of the Recognition Programs, Policy and Resources, NCQA

Patient-Centered Medical Home (NCQA—2017 Edition)

NCQA has redesigned Patient-Centered Medical Home (PCMH) Recognition based on the feedback from practices, policy makers, payers and other stakeholders. The redesigned program includes ongoing, sustained recognition status with Annual Reporting instead of a 3-year recognition cycle. The program is more manageable, while continuing to ensure practices provide team-based, coordinated patient-centered care with a concentration on performance and quality improvement. To download Ms. Lee’s presentation, please click here.


Priya Batra, MD, MS, FACOG, Senior Medical Director, Family and Community Health, Inland Empire Health Plan

Virtual Care in the Safety Net – eConsult and Beyond

“Virtual Care” may encompass modalities also referred to as “telemedicine” or “telehealth,” and includes: store-and-forward encounters, the use of live video, remote patient monitoring, and mobile health (mHealth). Virtual Care has great promise for improving health outcomes and patient/provider experience in the safety net. In partnering to launch Virtual Care programs, payers and providers can improve access to care for those patients who need it most. To download Dr. Batra’s presentation, please click here.


Tricia Gehrlein, MBA, Director, Population Health, Morongo Basin Healthcare District

Population Health: Collaborating Across Sectors to Improve Health Outcomes

Attendees will gain an understanding of: The social determinants of health and how they can be integrated into a clinical care setting; creating systems change through working across sectors within the community to support improved outcomes; and applying a population health approach in the prevention and management of chronic disease. To download Ms. Gehrlein’s presentation, please click here.


Beth Malinowski, Deputy Director of Government Affairs, California Primary Care Association

Curt Degenfelder, President, Curt Degenfelder Consulting, Inc.

Closing Plenary: Future of Health Care

The health care delivery system is undergoing great upheaval, with astronomically growing costs and great uncertainty as to the future of the ACA. This session will provide an overview of major changes that could happen in California under a new Governor and will provide key things to think about in ensuring your organization is resilient under a variety of potential changes. To download Ms. Malinowski’s presentation, please click hereTo download Mr. Degenfelder’s presentation, please click here.