
Website Community Health Systems, Inc.
- Location: 9380 Magnolia Ave, Riverside, CA, 92503, United States
- Base Pay: $21.00 – $26.46 / Hour
- Job Category: Non-Clinical
- Employee Type: Full Time – Non-Exempt
- Required Degree: High school
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Upholds and supports the mission, philosophy, objectives, policies and ethics of Community Health Systems, Inc. (CHSI).
- Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
- Provides health insurance benefit information and assists patients and families in applying for health insurance benefits.
- Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program.
- Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes in electronic medical record.
- Complies with federal and local laws in ensuring patient privacy. 7. Informs patients and families of services provided by CHSI.
- Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports.
- Track and prepare reports for management concerning visits with patients.
- Serve as a liaison between patients, family services, and insurance companies.
- Follow-up with families to ensure they receive benefits and return to the clinics for healthcare needs.
- Will work closely with the Outreach Department.
- Perform all other duties as directed either formally or informally, verbally or in writing.
KNOWLEDGE, SKILLS AND ABILITIES:
- Bilingual (English/Spanish) preferred.
- A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
- Possess strong interpersonal skills and ability to work well with others.
- Ability to deal effectively with changing situations and stressful environment.
- Knowledge of current insurance programs for low-income, underinsured individuals and families. · Ability to seek out other insurance programs that will serve the patients in the community.
- Ability to read and interpret documents such as tax forms, immigration paperwork, etc. · Possess basic mathematical skills (i.e. percentages and fractions).
- Strong computer skills, with proficiency in Microsoft Office.
- Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
- Ability to perform tasks related to physical activity to complete the responsibilities of the position.
Requirements
EXPERIENCE AND EDUCATION:
- High School Diploma or GED required
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; OR 2+ years related experience and/or training; OR equivalent combination of education and experience.
- Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)
Summary
JOB SUMMARY:
Reports directly to the Clinic Administrator (CA) and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns; such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s).