JOB SUMMARY:

Performs duties under the supervision of the Site Manager; Medical Assistant Tier 2 (MA 2) will closely work with the Registered Nurse and Provider/s in all clinical-related duties; prepares patients for medical office visits by charting in electronic health records (EHR) and preparing necessary paperwork as required; MA’s adhere to the Medical Board of California scope of practice; responsible for following all clinical protocols/guidelines, objectives, philosophy and personnel policies of Community Health Systems, Inc. (CHSI).

DESCRIPTION OF KEY FUNCTIONS AND JOB RESPONSIBILITIES:

1. Will smile; speak in a courteous and friendly manner with patients, visitors and staff members.
2. Responsible for participating in quality improvement projects/activities and accountable for quality measures and PCMH.
3. Shall report to the Site Manager for administrative related duties. Shall work closely with the Registered Nurse for clinically related duties.
4. Communicates any form of safety concerns within the care facility to the clinical authorities.
5. Create an incident report regarding the observed safety concerns within the care facility.
6. Shall complete clinically related tasks as delegated by the RN/Providers. Shall do the tray setup, obtaining patient consent and assist Provider in assigned procedures.
7. Follows all clinical protocols/guidelines and Universal Precautions. Enforces infection control measures within the care facility following CDC Guidelines.
8. Identifies and addresses problems with the use of daily huddles and communicates across the care team.
9. Per Providers’ order and/or under “standing orders” with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice.
10. Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol.
11. Adheres to medication reconciliation protocol and other important information into EHR prior to seeing the Provider.
12. Participates in training as directed/required by the Director of Nursing/RN to provide better patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients/families in the community, cultural competency and effective communication.
13. Assists in necessary training and development of medical assistant peers as directed.
14. Maintains a safe, clean, and stocked environment at all times. Notify RN/Site Manager of any area or equipment that needs repair.
15. Handles emergencies appropriately and seek qualified help when required per CHSI policy and protocols.
16. Ensures patient readiness prior to entering the care facility by having them to undergo proper screening and educating them when necessary.
17. Shall chaperone/assist the patient with the RN/Provider as required by policy.
18. Completes all required charting. Review Providers’ orders and ensures they are followed/completed.
19. Obtain patient’s signature on all forms where it is required.
20. Maintains timeliness of specimens through the use of the laboratory report.
21. Shall scan patients’ paperwork in EHR as required.
22. Complete daily calibration logs as required by the RN.
23. Translate for patients and Providers as necessary.
24. Shall participate in Outreach Services within their scope of practice.
25. Position requires direct patient care only.
26. Perform all other duties as directed either formally or informally, verbally or in writing.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• Must be flexible and cross-trained with different specialties within the scope of the organization (Family Practice, Women’s Health, Behavioral Health, Pediatric, etc.).
• Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude, actions and appearance at all times.
• Possess strong interpersonal and social skills and, ability to work well with others.
• Adapt effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• High School graduate or equivalent
• (Back Office) Medical Assistant Certificate required from an accredited school
• Current BLS Certificate required and must be maintained
• Minimum of 2 years’ experience and, Venipuncture, Injection and Phlebotomy Certifications required
• 2 to 5 years’ experience as Medical Assistant.
• Electronic Health Record (EHR) experience preferred.