Community Health Systems, Inc.: Patient Services Representative- Riverside, Ca

Website Community Health Systems Inc.

  • Location: 9380 Magnolia Ave, Riverside, CA, 92503, United States
  • Base Pay: $21.00 – $26.81 / Hour
  • Job Category: Non-Clinical
  • Employee Type: Full Time – Non-Exempt
  • Required Degree: High school


Reports directly to the Clinic Administrator (CA) and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns; such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s).



  • Upholds and supports the mission, philosophy, objectives, policies and ethics of Community Health Systems, Inc. (CHSI).
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. 
  • Provides health insurance benefit information and assists patients and families in applying for health insurance benefits.
  • Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program. 
  • Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes in electronic medical record.
  • Complies with federal and local laws in ensuring patient privacy. 7. Informs patients and families of services provided by CHSI.
  • Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports.
  • Track and prepare reports for management concerning visits with patients.
  • Serve as a liaison between patients, family services, and insurance companies.
  • Follow-up with families to ensure they receive benefits and return to the clinics for healthcare needs.
  • Will work closely with the Outreach Department.
  • Perform all other duties as directed either formally or informally, verbally or in writing.


  •         Bilingual (English/Spanish) preferred.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Ability to deal effectively with changing situations and stressful environment.
  • Knowledge of current insurance programs for low-income, underinsured individuals and families. · Ability to seek out other insurance programs that will serve the patients in the community.
  • Ability to read and interpret documents such as tax forms, immigration paperwork, etc. · Possess basic mathematical skills (i.e. percentages and fractions).
  • Strong computer skills, with proficiency in Microsoft Office.
  • Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position. 


  • High School Diploma or GED required
  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; OR 2+ years related experience and/or training; OR equivalent combination of education and experience.
  • Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)
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