JOB SUMMARY:

The Float Referral Coordinator of Community Health Systems, Inc. (CHSI) is responsible for working collaboratively with Providers and multidisciplinary team members to coordinate activities pertaining to referrals; including all necessary paperwork that needs to be coordinated with patients or entities. Responsible for notifying patients of referral status. Ensures referral report and forms are handled per policy and referrals are being processed for follow-up treatment; schedules follow-up treatment in accordance with CHSI policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Will smile, speak in a courteous and friendly manner with patients, visitors and staff
2. Responsible for completing electronic health record (EHR) tasks per CHSI policy and processing all referrals; (i.e. referrals to any and all outside organizations, and following any and all specific guidelines required by these organizations).
3. Assure all referral documents are completed properly and sent to the referral Incomplete/incorrect documents will be returned for necessary changes.
4. Notifies patient of scheduled appointment date/location and instructions for type of referral, when
5. Charts all communications within EHR policy.
6. Responsible for processing all urgent, and routine referrals per CHSI Utilize the referral report daily for timeliness and accuracy.
7. Refer pending referrals to Site Manager (SM) when timeliness exceeds policy and sends a weekly report on open/pending/closed referrals to the
8. Follow the required guidelines  determined   by   each   individual   insurance   plan/program. (i.e. PACT (Family planning program), (PE) presumed eligibility, sliding fee discount program, state health plans, Managed Care, etc.)
9. Responsible for participating in quality improvement projects/activities and accountable for quality and
10. Perform all other duties as directed either formally or informally, verbally or in
11. Responsible for referrals for special programs, grants and mobile units.
12. Acts as RC for coverage at all sites as needed.

 SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish)
• Must possess good “customer service” including verbal and written
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all
• Possess strong interpersonal skills and ability to work well with
• Ability to deal effectively with changing situations and stressful
• Experience in Health Insurance Plan Eligibility, medical terminology and/or referrals
• Experience working with EHR
• Ability to perform tasks related to physical activity to complete the responsibilities of the position

 EXPERIENCE AND EDUCATION:

• High School graduate or Equivalent
• Medical Assistant/Administration OR education/training in a related field preferred
• Typing skills of 35 wpm
• Experience in healthcare preferred