
Website Community Health Systems, Inc.
- Location: 2933 University Ave, Riverside, CA, 92507, United States
- Base Pay: $21.00 – $26.46 / Hour
- Employee Type: Contractor
- Required Degree: High school
- Minimum Experience: 1 Year
Contact information
- Name: Dominique Walker
- Phone: 9516300936
- Email: d.walker@chsica.org
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.
- Answer and direct telephone calls appropriately.
- Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s) and process check-out and follow-up appointments if necessary.
- Enter, validate and update patient personal information and demographics in Electronic Health Records system accurately and as necessary.
- Verify and authorize insurance upon patient arrival to identify if they are covered by the appropriate center.
- Provide appropriate and accurate correspondence to patients in accordance with patient needs upon registration.
- Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.
- Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures.
- Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
- Perform all other duties as directed either formally or informally, verbally or in writing.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
- Bilingual (English/Spanish) prefer
- Experience in the healthcare industry particularly in patient-facing tasks and/or front office duties
- Must possess excellent customer service including verbal and written communication
- High standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude, actions and appearance at all times
- Possess strong interpersonal and social skills and ability to work well with others
- Adapt effectively with changing situations and stressful environments
- Must be flexible and cross-trained in other specialty services (Family Practice, Women’s Health, Behavioral Health, Pediatrics, etc.).
- Ability to perform tasks related to physical activity to complete the responsibilities of the positio
EXPERIENCE AND EDUCATION:
- High school graduate or equivalent required
- Minimum 1 year experience in customer service-related duties such as handling multi-line phone systems and patient scheduling preferred.
- Experience and/or training as a Medical Assistant or Dental Assistant preferred
- Strong computer skills, with proficiency in Microsoft Office which includes Word, Excel, and Outlook.
- Front office experience in a medical or dental setting preferred
Summary
The Patient Services Representative 1 facilitates a positive patient experience, works in conjunction with clinical staff by supporting patients’ administrative needs and, provides excellent patient-centered customer service within a dynamic team. The Patient Services Representative 1’s job responsibilities and performance expectations are: providing Non-clinical Services, Team Support, and Clinic Administrative Tasks.