Job Summary:

Under the supervision of the COO, manages all administrative systems at the site, including patient and paper flow. Oversees the day-to-day operations of the clinic as related to patients, staff members and the facility; including personnel work schedules; and collects and approves time cards. Submits reports and ensures compliance with performance standards, follows and implements policies, protocols and procedures.

Supervisory Responsibilities: Medical Assistants, Customer Service Representatives, Care Coordinator Specialists

Essential Duties and Responsibilities:

Administrative Functions:

• Meet corporate performance standards and enforce corporate policies and procedures.
• Follows the direction of the Chief Clinical Officer regarding medical policies and procedures.
• Set expectations in full detail, provide feedback in “real time,” and maintain individual accountability of staff members through performance reviews, outcome measuring and the development of their improvement plans.
• Train staff as necessary.
• Evaluate provider support staff and administrative employees in accordance with policies.
• Report inappropriate behavior and misconduct of other staff members.
• Recommends hiring and termination of employees.
• Attend meetings as required and participate on committees as directed.
• Hold monthly staff meetings and maintain agendas and minutes for all meetings.
• Submits a monthly TQM report with goals and plans for areas of improvement.
• Maintain control system to ensure that all medical records are complete, accurate and timely including patient’s receipts, case collections, and all daily logs.
• Oversee the cash collection process and submittal in accordance with policies and procedures.
• Maintain Clinic “Audit Ready” at all times.
• Investigate, resolve, and report patient, provider or staff complaint.
• Be present at the clinic during all operating hours, especially as it relates to the critical opening and closing times.
• Resolve operating issues and problems.
• Support all administrative and support staff.
• Other related duties and tasks as assigned.

Staff Supervision:

• Responsible for collection and approval of time cards and benefit requests for staff under his/her supervision. Facilitates processing of payroll by submitting time cards and benefit
• requests to the Accounting Department in the time frame prescribed by DAP Health Policy and the needs of the Department.
• Provides staff training as necessary and ensures compliance with new employee and annual training requirements.
• Evaluates staff performance either directly or in collaboration with co-management.
• Conducts employee corrective action, improvement plans, provides guidance and conducts annual evaluations.
• Responsible for ensuring staff compliance with all DAP Health policies and procedures, and all applicable laws and regulations, including HIPAA and OSHA.

Qualifications:

Minimum Qualifications (Education and Experience):

• Bachelor’s degree in healthcare administration, business administration, public health, nursing, or related field, or equivalent experience.
• Previous managerial or supervisory experience.
• Excellent social skills, professional demeanor, and leadership.
• Excellent organization, maintain an organized workspace and time management.
• Detail Oriented.
• Excellent follow-up and follow-through.
• Excellent communication skills both written and verbal.
• Proficiency in Microsoft Office.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills.
• Effective interpersonal skills.
• Bilingual in Spanish/English preferred.