Medical or Dental Front Office Clerk

Medical or Dental Front Office Clerk

Website Community Health System, Inc

We are seeking a reliable and experienced Front Office Clerk to become a part of our clinical teams in the city of Moreno Valley, Riverside and Bloomington, CA!

You will focus on providing high quality patient care as part of a healthcare team. The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.

KEY TASKS & RESPONSIBILITIES

  • Validate/update patient personal information in the electronic practice management (EPM) system as necessary.
  • Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.
  • Answer and direct telephone calls appropriately.
  • Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).
  • Provide appropriate form(s) to patients in accordance with patient needs as necessary.
  • Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.

 

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

  • High School graduate or equivalent. Experience and/or training as a Medical Assistant or Dental Assistant preferred.
  • Minimum one (1) year of experience answering phones and scheduling.
  • Customer Service experience a MUST!!!
  • Bilingual (English/Spanish) preferred

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Front office experience in a clinic, hospital, medical or dental setting is highly preferred.
  • Electronic Medical Record (EMR) experience is an asset!
  • Must possess excellent customer service including verbal and written communication.
  • A high standard of professionalism, professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Ability to deal effectively with changing situations and stressful environment.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.
  • Drop files here or