Health Service Alliance – Community Health Worker – Chino, CA

<Company Overview>
Health Service Alliance is a Federally Qualified Health Center (FQHC) look-alike dedicated to providing comprehensive primary care and behavioral health services. Our mission is to serve unserved, marginalized, and underrepresented members of our communities across multiple locations. We are committed to delivering high-quality, accessible healthcare to all individuals, regardless of their ability to pay.

<Job Overview>
We are seeking a compassionate and dedicated Community Health Worker to join our team. The ideal candidate will play a vital role in connecting community members with essential health services, promoting health education, and supporting individuals in navigating the healthcare system. This paid position offers an opportunity to make a meaningful impact on community wellness through outreach, education, and personalized support.

<Duties>

● Educating members about services, assisting them with enrollment and serving as the primary liaison between the members and any services they may need.

● Support individuals and family as they navigate the healthcare system and transition to improvement in self-care and health care management.

● Helping bridge conversations with members and remove barriers that prevent them from accessing health and social services; and conduct face-to-face outreach to panel of members for appointment scheduling, needs assessment, and care gap closure.

● Meeting members in clinic, facility or at home to help identify social determinants of health impacting member’s health and general well-being.

● Assist members in accessing health-related services and community resources, such as accompaniment to specialist appointments and assistance with enrollment forms.

● Document interactions with members and on behalf of members in medical record.

● Knowledgeable about community resources appropriate to needs of patients/families.

● Always maintain HIPAA compliance.

● Serves as the bridge between the Patient and the healthcare system.

● Focuses support on Patients who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments.

● Help patients connect with transportation resources and provide appointment reminders in special circumstances.

● Assists the ECM Care Team in engagement efforts of eligible ECM Patients in the clinic and with the community.

● Assists Patients in navigating the healthcare system and community resources.

● Follows-up by phone and in person with eligible ECM Patients and patients enrolled in ECM.

● CHW is responsible for engaging with Patients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivations Interviewing) and promotes collaboration between the Patient and his or her medical/behavioral team.

● Engaging those eligible but not yet enrolled as well as those currently enrolled in Med-Cal to re-engage for follow-up after discharge.

● Distribute health promotion materials.

● Advocates on behalf of the Patients with health care professionals.

● Other duties as assigned.

<Qualifications>

• Valid California Driver’s License.
• High school graduate or equivalent required.
• Prior experience or training is highly desirable.
• Knowledge of working with people with disabilities and understanding of medical terminology is essential.
• Strong communication skills for public speaking, teaching, and community engagement activities.
• Ability to collect data systematically and maintain detailed records of client interactions.
• Demonstrated ability to work effectively with diverse populations in a respectful and inclusive manner.
• Written and oral fluency in English and Spanish is preferred.

Job Type: Full-time

Pay: From $23.21 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a Community Health Worker Certificate?

Language:

• Spanish (Preferred)

Work Location: In person