Community Health Systems, Inc. – Office Lead – Riverside, Ca

Contact information

• Name: Dominique Walker
• Phone:9516300936
• Email: d.walker@chsica.org

Description

1. 1.     Coordinatesdailyoperations and responsibilities of administrative workflows within each assigned area.

• Acts as staffs’ primary pointof person for non–clinical related issues.

• Assists clinicmanagementwith administrative support staff schedules and ensures appropriate clinic coverage.
• Providesfirst level support as a patient services liaison to research issues surrounding complaints, billing, registration, and communicating findings to clinic management.

• Ensuressmooth and efficient office operations which supports and promotes teamwork.

• Attends regular trainingsessions and distributes new information to applicable staff through individual trainings and communications.

• Maintainsefficient levels of office supplies/orders and inventory.
• Clearlycommunicates andmonitors any new processes to the support staff.

• Provideson-going useful, objective, and constructive input to employee hiring and performance appraisals.
• Assistsin orientingnew staff members.

2. 2.     Ensures administrativestaffis assigned and attends daily huddles; monitors administrative staffs’ responsibilities are completed in a timely mann

3. 3.     Servesasa Patient Service Representative, Referral Coordinator, Medical Records Clerk and/or Front Office Clerk (including Check Out) for coverage / as necessary.
4. 4.     Ensuresproperpatient check out process is completed accurately and timely.

5. 5.     Responsibleformonitoring patient logs weekly to ensure PSRs are meeting their expected goals.
6. 6.     Ensure allendof shift responsibilities are done upon closing of the clinic.
7. 7.     Responsibleforparticipating in quality improvement projects/activities and accountable for quality and P
8. 8.     Mayberequired to work weekends or evenings as designated.
9. Performall other duties as directed either formally or informally, verbally or in writing.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES: ·      Bilingual (English/Spanish) preferred.

• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
• Must possess excellent customer service including verbal and written communication. ·        Ability to deal effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• High school graduate or equivalent required.
• Minimum 1 year experience in a healthcare setting as both Referral Coordinator and Patient Services Representative or equivalent positions.
• Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability) ·        Experience and/or training as a Medical Assistant or Dental Assistant preferred.

Summary

The Office Lead (OL) serves as a resource for support staff. The OL works collaboratively with clinical staff to execute non clinical related day–to–day workflow operations as communicated and coached by the Site Manager and/or Clinic Supervisor(s). It is expected that the majority of the OL’s daily work will be related to non–clinical operational support functions.