Website Community Health Systems, Inc.

  • Location: 2933 University Ave, Riverside, CA, 92507, United States
  • Base Pay: $23.42 – $30.45 / Hour
  • Employee Type: Full Time – Non-Exempt
  • Required Degree: High school
  • Manage Others: No
  • Minimum Experience: 1 Year
Contact information
  • Name: Amber Travis
  • Email: a.travis@chsica.org
JOB SUMMARY:
The Office Lead (OL) serves as a resource for support staff. The OL works collaboratively with clinical staff to execute non clinical related day-to-day workflow operations as communicated and coached by the Site Manager and/or Clinic Supervisor(s). It is expected that the majority of the OL’s daily work will be related to non-clinical operational support functions.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Coordinates daily operations and responsibilities of administrative workflows within each assigned area.
  • Acts as staffs’ primary point of person for non-clinical related issues.
  • Assists clinic management with administrative support staff schedules and ensures appropriate clinic coverage.
  • Provides first level support as a patient services liaison to research issues surrounding complaints, billing, registration, and communicating findings to clinic management.
  • Ensures smooth and efficient office operations which supports and promotes teamwork.
  • Attends regular training sessions and distributes new information to applicable staff through individual trainings and communications.
  • Maintains efficient levels of office supplies/orders and inventory.
  • Clearly communicates and monitors any new processes to the support staff.
  • Provides on-going useful, objective, and constructive input to employee hiring and performance appraisals.
  • Assists in orienting new staff members.
  • Ensures administrative staff is assigned and attends daily huddles; monitors administrative staffs’ responsibilities are completed in a timely manner.
  • Serves as a Patient Service Representative, Referral Coordinator, Medical Records Clerk and/or Front Office Clerk (including Check Out) for coverage / as necessary.
  • Ensures proper patient check out process is completed accurately and timely.
  • Responsible for monitoring patient logs weekly to ensure PSRs are meeting their expected goals.
  • Ensure all end of shift responsibilities are done upon closing of the clinic.
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
  • May be required to work weekends or evenings as designated.
  • Perform all other duties as directed either formally or informally, verbally or in writing.
 
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
 
KNOWLEDGE, SKILLS AND ABILITIES: 
  • Bilingual (English/Spanish) preferred.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
  • Must possess excellent customer service including verbal and written communication. • Ability to deal effectively with changing situations and stressful environment.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.
 
EXPERIENCE AND EDUCATION:
  • High school graduate or equivalent required.
  • Minimum 1 year experience in a healthcare setting as both Referral Coordinator and Patient Services Representative or equivalent positions.
  • Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability) • Experience and/or training as a Medical Assistant or Dental Assistant preferred.

To apply for this job email your details to garrieta@chaisr.org