Friends of Family Health Center – Medical Assistant & Enrollment Specialist – Ontario, CA

About us

Our mission is to provide access to affordable, quality medical, dental, and other health care services to all residents of Southern California communities, especially the vulnerable population.

Position: Cross-Trained Back Office Medical Assistant, Front Office Assistant & Insurance Enrollment Specialist

Summary: We are looking to fulfill a comprehensive position for a full-time front and back office medical assistant to assist in with insurance enrollment, verifying insurance eligibility, scheduling appointments, answering phone calls, and back office medical duties. Bilingual English/Spanish strongly preferred. At least 1 year of medical back office and insurance enrollment experience required.

Key Position Responsibilities:

• Front Office Duties: Welcome patients and visitors by greeting them in person or over the telephone; answer or direct inquiries; efficiently schedule appointments; remind patients of upcoming appointments; register and check in patients in a timely manner; prepare necessary documentation for patient visits; notify providers of patient late arrivals; reschedule late-arriving patients when necessary; verify insurance eligibility and benefits; and perform other duties as assigned.
• Insurance Enrollment Duties: Assist with community outreach and provide enrollment assistance for Medi-Cal, CalFresh, Covered California, and other eligible health and social service programs. Educate patients on available benefits, complete enrollment applications, and maintain accurate documentation. Perform other duties as assigned.
• Medical Back Office Duties: Prepare exam rooms and patients for examinations; obtain and document vital signs and patient medical history; assist providers during examinations and treatments; perform vision and hearing screenings, as appropriate; collect and prepare specimens for laboratory testing; administer immunizations and injections in accordance with provider orders and organizational policy; perform point-of-care testing; prepare, clean, and sterilize medical equipment and instruments; perform wound care and dressing changes as directed; coordinate referrals and follow-up care; provide patient education under provider direction; maintain accurate documentation in the electronic health record; and perform other related duties as assigned.

Skills and Qualifications:

• Medical front office reception experience
• Valid Medical Assistant Certificate
• Experience with patient insurance and eligibility
• Experience with referrals and authorizations
• Able and comfortable translating, if bilingual
• Excellent verbal, telephone and communication skills
• Experience working with Microsoft Office and possesses strong computer skills
• Experience with electronic health record systems (EPIC, OCHIN)
• Can adjust to new environments easily and willing to learn new skills
• Can manage individual responsibilities with little or no direction
• Willing to work daily and be present for entire office hours
• Ability to use good judgment and seek appropriate resources in difficult or stressful situations

Job Type: Full-time

Pay: $21.00 – $23.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• insurance enrollment: 1 year (Preferred)
• Front office medical: 1 year (Required)
• Back office: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person