• Location: 2933 University Ave, Riverside, CA, 92507, United States
• Base Pay: $21.00 – $24.00 / Hour
• Job Category: Medical
• Relocation Expense Covered: No
• Employee Type: Full Time – Non-Exempt
• Required Degree: High school
• Manage Others: No
• Minimum Experience1 Year
• Maximum Experience2 Years

Contact information

• Name: Dominique Walker
• Phone: 9516300936
• Email: d.walker@chsica.org

Description

JOB SUMMARY:

Performs duties under the supervision of the Registered Nurse (RN); prepares patients for medical office visits by charting in electronic health records (EHR) and preparing necessary paperwork as required; Medical Assistants (MA) adhere to the Medical Board of California scope of practice; responsible for following all clinical protocols/guidelines, objectives, philosophy and personnel policies of Community Health Systems, Inc. (CHSI).

DESCRIPTION OF KEY FUNCTIONS AND JOB RESPONSIBILITIES:

1. Will smile, speak in a courteous and friendly manner with patients, visitors and staff members.
2. Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
3. Will report to the Registered Nurse for clinically related duties. Will report to the Clinic Administrator for administrative related duties.
4. Will complete clinically related tasks as delegated by the RN/Providers.
5. Follows all clinical protocols/guidelines and Universal Precautions. 
6. Identifies problems with the use of daily huddles and communicates across the care team.
7. Per Providers order and/or under “standing orders” with the supervision of the RN, MA will perform clinical procedures within the California MA scope of practice.
8. Returns calls to patients and documents all communications in EHR; follows all guidelines of CHSI patient communication protocol .
9. Participate in training as directed/required by the Director of Nursing/RN to provide better patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs of patients/families in the community, cultural competency and effective communication.
10. Maintain a safe, clean, and stocked environment at all times. Notify RN of any area or equipment that needs repair.
11. Handle emergencies appropriately and seek qualified help when required per CHSI policy and protocols.
12. Ensures patient readiness prior to Provider entering the exam room. 
13. Will chaperone/assist the patient with the Provider as required by policy. 
14. Complete all required charting. Review Providers orders and ensures they are followed/completed. 
15. Obtain patient’s signature on all forms where it is required.
16. Maintains timeliness of specimens through the use of the laboratory report.
17. Will scan patients’ paperwork in EHR as required.
18. Complete daily calibration logs as required by the RN. 
19. Translate for patients and Providers as necessary. 
20. Will participate in Outreach Services within their scope of practice.
21. Perform all other duties as directed either formally or informally, verbally or in writing. 

EXPERIENCE AND EDUCATION:

• High School graduate or equivalent 
• (Back Office) Medical Assistant Certificate required from an accredited school
• Current BLS Certificate required and must be maintained
• Venipuncture, Injection and Phlebotomy Certifications required
• One year or more of MA experience preferred
• Electronic Health Record (EHR) experience preferred

Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred. 
• Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others. 
• Ability to deal effectively with changing situations and stressful environment. 
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.