ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Plan and provide the care for and the management of stabilized chronic conditions, asymptomatic and well patients of all ages and socioeconomic cultures.
2. Assist in developing and implementing procedures and protocols to facilitate the delivery of comprehensive health services.
3. Assists in maintaining and implementing protocols for Quality Assurance on a routine basis.
4. Will serve, as needed, as preceptor for students at all levels, i.e., Medical Assistant, Registered Nurse, Certified Nurse Practitioner, Medical Student, or Resident Physician, as requested.
5. Provides services in the clinic, the home (when medically indicated) or community setting, including schools when requested.
6. Initiate referrals to medical specialties as needed.
7. May be required to work weekends or evenings as designated.
8. Responsible for coordinating admission to hospital or extended care facilities.
9. In absence of our Community Health Systems, Inc.’s Physician in Charge is delegated as our Director of Operations in Charge.
10. Physician in Charge has overall responsibility for quality of care at the clinic.
11. He or she is the advocate for patients in that clinic.
12. Assist in implementing and maintaining procedures and protocols for quality assurance on regular basis.
13. Assist and educate other Providers in complying with Policy and Procedures of our clinic.
14. Maintain dialogue with Site Supervisor and Nursing Supervisor to assure smooth operation of clinic.
15. Every attempt should be made to solve all problems at clinic level.
16. Ensures departmental Site Review Sheet is signed by the Director of Operations in Charge and the Site Manager; then faxed to the Chief Medical Director every month.
17. Will report direct patient care issues to the Chief Medical Director and any other issue(s) (i.e. administrative) to the Site Manager.
18. Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.

Perform all other duties as directed either formally or informally, verbally or in writing

KNOWLEDGE, SKILLS AND ABILITIES:
Bilingual (English/Spanish) preferred.
A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
Possess strong interpersonal skills and ability to work well with others.
Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
Must possess excellent customer service including verbal and written communication.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
• Must possess excellent customer service including verbal and written communication.
• Ability to deal effectively with changing situations and stressful environment.

• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• Possession of a high school diploma or equivalent is required
• Two years’ work experience in at least one (1) of the following: CHW experience, Community Outreach, Behavioral Health or Substance use Disorder Programs, Community Event Participation, Customer Service, Health Care Coordination, Delivering presentations/trainings to varied audiences or has worked at a health plan organization.

Under the direction of the Site Manager, the Community Health Worker (CHW) will be responsible for supporting complex Members in achieving “whole health” by fulfilling the roles and using the skills below. The CHW will be proactive and responsive to Members’ needs in a friendly and professional manner.  The CHW is a member of the Integrated Complex Care Team (ICC).