Member Resources Page
Open enrollment all year long.
Active Renewals: October 1, 2021 through December 31, 2021 Passive (Auto) Renewals: October 31, 2021 through November 26, 2021 Open Enrollment: November 1, 2021 through January 31, 2022
Important Phone Numbers
CEC Service Center
Consumer Service Center
Health Plan Contacts:
If you have a consumer that has specific questions for a health plan please use the contacts below.
Veronica Kennedy Outreach Manager, Individual and Family Plans Office: 855.870.7019 | Cell: 909.561.4199 Veronica.Kennedy@blueshieldca.com
- How to Become a Certified Counselor
- How to Become a Certified Entity
- Shop and Compare
- Shop and Compare Job Aid
- Sample Talking Points
- By the Numbers
- California Health & Human Services Agency Public Charge Guide
- Duplicate Case Workaround
- Medi-Cal – When to contact the County
Recursos en español (Spanish Resources):
Health4All Older Adults:
Increase for 2022! The penalty for an adult is $800 and for a child is $400 or 2.5% of the family’s household income above the tax filing threshold (whichever is higher).
Fall Out Report: The Fall Out Report contains a list of your consumers who did not renew their health plan for the 2022 plan year. The consumers on the list may have chosen not to renew their health plan or may be unaware that their health plan did not renew. Consent Report: When a consumer fills out their application, they choose to allow Covered California to verify the information in their application electronically – this is called Consent for Verification. Consumers may authorize Covered California to verify their information electronically for a period of zero (0) to five (5) years. The Consent Report contains a list of your consumers whose consent for verification may be expiring. Carry Forward Status Report: Carry Forward Status means that when a consumer is being re-determined for Medi-Cal eligibility, they will continue with Covered California coverage until the county completes a full Medi-Cal determination. The purpose of the CFS is to reduce gaps in coverage while consumers transition between Covered California and Medi-Cal pending county eligibility determination. You can utilize this report to confirm your internal enrollment data and contact your consumers as necessary to ensure they have reported income accurately.