DAP Health: Customer Service Associate- Palm Desert, CA

Website DAP Health

Health Care

Job Summary:

Under the direction of the Assistant Store Manager, the Customer Service Associate provides excellent customer service and cash-handling skills. This position reviews all activities associated with handling customer transactions and ensuring a positive shopping experience for every shopper in our store.

Job Status: Part-time, Hourly Non-exempt


  • Maintains excellent customer service in all areas of the store.
  • Maintains a neat and clean cashier center area and sales floor.
  • Maintains correct change for all registers.
  • Ensures correct pricing is entered into the POS system.
  • Ensures all customers are greeted and get assistance as needed.
  • Ensures all registers balance at the end of each shift.
  • Handles customer issues as they arise.
  • Ability to:
  • Complete all types of sales transactions.
  • Complete and input markdowns – percent and price override.
  • Recognize counterfeit currency.
  • Handle and control voids, returns, cash and credit card transactions, store credits, and special orders.
  • Places sold tickets on merchandise for pick up – same day and 48-hour holds.
  • Performs other duties as assigned.


Required Skills/Abilities:

  • Excellent customer service skills.
  • Ability to:
    • Train staff on POS procedures.
    • Maintain correct change for all registers.
    • Follow instructions and give directions.
    • Handle difficult customer situations.
    • Work flexible hours and/or shifts.
    • Communicate effectively with all levels of individuals, both internally and externally.
    • Read, write and communicate in English.
  • Computer skills, preferred.
  • Inventory control knowledge, preferred.
  • Supervisory skills, preferred.
  • Bilingual/bicultural, preferred.

Education and Experience:

  • Previous Sales experience.
  • Previous POS experience.
  • Previous cash handling experience.
  • Previous experience working in retail, preferred.

Working Conditions and Physical Demands

  • Ability to lift 50 pounds.
  • Operates in a store setting and requires constant times of sitting, standing, walking, and repetitive motion and talking.
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