Page 3 - (Final)Annual Membership Satisfaction Survey 2020 (1)

Table of Contents

Acknowledgements………………………………………………………………………. 2
Table of Contents………………………………………………………………………… 3
Executive Summary……………………………………………………………………... 4
Introduction……………………………………………………………………………….. 5
Mission Statement……………………………………………………………….. 5
Vision Statement…………………………………………………………………. 5
Methods…………………………………………………………………………………… 6
Results…………………………………………………………………………………….. 7
Composition of the Board of Directors…………...………………………….... 7
Board of Director’s Length of Employment……………………………………. 8
Satisfaction with the Board of Director’s Meetings…………………….…….. 8
Satisfaction with the Chief Executive Officer, Director of Policy, & Staff…... 9
Satisfaction with the Association’s Engagement………………………...…… 10
Satisfaction with Resource and Support Services …………………….….…. 11
Satisfaction with the Association’s Advocacy…………………………………. 12
Satisfaction with the Association’s Workforce Items…………………………. 13
Satisfaction with the Support to Members’ via Learning Collaboratives…… 14
Quality Improvement…………………………………………………………….. 15
Trainings for the Board of Directors………….…………………...……………. 16
Trainings for the Board of Director’s Staff………………………………….…. 17
Top Reasons Health Center Members are part of the Association………… 18
Suggestions, Comments or Areas of Work for the Association to Consider
Performing………………………………………………………………………… 19
Positive Feedback in General or by Staff Name……………………………… 19
Services That Would Be Most Beneficial to the Member Organizations…... 21
Conclusion………………………………………………………………………………… 22
Appendix A………………………………………………………………………………... 23
Action Plan………………………………………………………………………... 23
Appendix B…………………………………………………………………………………. 24
2017 Through 2020 Data & Trends……………………………………………… 24

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