Page 6 - (Final)Annual Membership Satisfaction Survey 2020 (1)
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Methods
The questionnaire was developed and administered using SurveyMonkey , an online
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computer-based program, to gather the desired data. Invitations were sent to members
of the Board of Directors via email on October 3, 2020 with a deadline to complete the
survey by October 31, 2020. Participation was encouraged with additional email
reminders and phone calls. Participant solicitation was completed and closed on
December 5, 2021.
A total of 19 individuals on the Community Health Association Inland Southern Region’s
Board of Directors were invited to complete the questionnaire. All 19 Board members
completed the 28-question online survey representing a 100% participation rate.
Satisfaction was measured on a scale of 1 through 5:
• 1 representing “Very Dissatisfied”
• 2 representing “Dissatisfied”
• 3 representing “Neutral”
• 4 representing “Satisfied”
• 5 representing “Very Satisfied”
Respondents had the option to select “Not Applicable” or “No Input” on questions, and
these answers were not given a numerical value or counted in the question scoring. The
number of respondents for each question is indicated respectively throughout the
analysis.
Throughout the report there is a four-year comparison of data, 2020, 2019, 2018 and
2017. The data collected in 2019, 2018 and 2017 was collected via SurveyMonkey with
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100% participation rate using the same satisfaction scale of 1 through 5.
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