Page 4 - (Final)Annual Membership Satisfaction Survey 2020 (1)

Executive Summary

The Community Health Association Inland Southern Region (Association) conducted a
membership satisfaction survey during the months of October to December 2020. The
purpose of the annual survey was to gather insight into the membership’s satisfaction
with the Association’s performance, as well as garnering suggestions for increasing
member services. As we all faced a global pandemic for the year 2020, some of the
information was adjusted due to COVID-19 safety regulations.

A total of 19 Board of Director members were invited to complete the on-line
questionnaire. All 19 members completed the questionnaire, representing a 100%
participation rate. Membership satisfaction was measured on a scale of 1 through 5:
• 1 representing “Very Dissatisfied”
• 2 representing “Dissatisfied”
• 3 representing “Neutral”
• 4 representing “Satisfied”
• 5 representing “Very Satisfied”

The Board of Directors (Board) were satisfied with the bi-monthly Board of Director’s
meetings (4.6 out of 5) and with the sharing of information (4.5 out of 5). The Board was
also satisfied (4.7 out of 5) with the Chief Executive Officer’s effectiveness, as well as
being almost very satisfied with the Director of Policy and Projects’ effectiveness (4.8 out
of 5). The Director’s responsiveness to the Board of Director’s needs was rated at 4.8 out
of 5.

The following topics were identified as trainings that the Board indicated interest in.
(top 4):
• FQHC Compliance
• Leadership/Management Strategies
• Advocacy/Advocate
• Grant Writing

The following topics were identified as trainings that could be offered to the Board’s staff
(top 4):
• Diabetic Treatment Update
• Chronic Disease Management
• Customer Service
• Team-Based Care

The top three reasons given for maintaining membership in the Association were:
a) Collaboration, b) Resources, and c) Advocacy/Policy.

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The next membership satisfaction survey will be performed during the 4 quarter of the
calendar year in 2021.

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