Page 5 - (Final)Annual Membership Satisfaction Survey 2020 (1)

Introduction

The Community Health Association Inland Southern Region (Association) is a champion
for community-based health centers and clinics located in Riverside and San Bernardino
Counties. We provide services to support our diverse membership in providing access to
care and quality health services to the most vulnerable communities. The strategic work
of the Association is in concert with the organization’s mission and vision:

Mission Statement
We exist to support our membership and community partners to ensure accessible, high
quality, and cost-effective health services.

Vision Statement
We envision health care access for all and efficient use of health services and resources
for the Inland Southern Region.

The Association conducted its fourth annual membership satisfaction survey during
October, November and December of 2020. The information was gathered using
®
SurveyMonkey , an on-line computer based program, and provided insight into the
membership’s opinions and beliefs with the Association’s performance, responsiveness
and support to member’s needs, as well as suggestions for service delivery. The data
collected from the annual membership survey was aggregated and will be used to inform
future services and trainings provided by the Association.

Participating sites included community health centers and clinics licensed as Federally
Qualified Health Centers (FQHC’s), government and free clinics, community clinics, and
hospital-based clinics in the Association’s membership. All organizations in the
Association’s membership are licensed entities that serve vulnerable communities.

Overall the Board of Directors indicated they are satisfied with the staff and services
provided. A participation rate of 100% was achieved. This specific survey consists of data
gathered from the Board of Directors for the year 2020. To view the data and trends
throughout the four years (2017-2020), please see Appendix B. The next annual
th
membership satisfaction survey will be conducted during the 4 quarter of 2021.

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