Page 9 - (Final)Annual Membership Satisfaction Survey 2020 (1)

Board of Director’s Satisfaction with the Association’s Team

Figure 7 below shows the 2020 Association’s Board of Director’s overall satisfaction with
the President and Chief Executive Officer (CEO), Director of Policy and Project’s
effectiveness and responsiveness to their needs, and CHAISR staff responsiveness &
follow through. The Board of Directors rated the CEO’s effectiveness and responsiveness
as satisfied, 4.7 out of 5. The Director of Policy and Projects was rated as satisfied, 4.7
out of 5 in effectiveness as well as with responsiveness. CHAISR staff responsiveness &
follow through was rated as almost very satisfied, 4.8 out of 5.

5 4.7 4.7

4 Scale:
5 = Very Satisfied
4 = Satisfied
3
Chief Executive Officer Chief Executive
Effectiveness Officer responsiveness to your needs

5 4.7 4.7

Scale:
4 5 = Very Satisfied
4 = Satisfied

3
Director of Policy and Projects Effectiveness Director of Policy and Projects responsiveness
to your needs

5 4.8

4 Scale:
5 = Very Satisfied
4 = Satisfied
3
CHAISR staff responsiveness & follow through

Figure 7. Board of Director’s Overall Satisfaction with the Chief Executive Officer,
Director of Policy and Projects, and CHAISR Staff (N=19) – 2020

To view the data & trends for the Board of Director’s Overall Satisfaction with the Chief
Executive Officer, Director of Policy and Projects, and CHAISR Staff (Figure 8.) over the past
four years (2017-2020), please click here.

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