Page 11 - (Final)Annual Membership Satisfaction Survey 2020 (1)

Board of Director’s Overall Satisfaction with Resource and Support Services

Table 2 depicts the Board of Director’s overall satisfaction with the Association’s resource
and support services. The Board of Directors were satisfied (4.4 out of 5) with the
Association’s support on quality care initiatives. Technical assistance (4.4 out of 5),
website (4.6 out of 5), support given by the Association to the Specialty Care Access
Initiative (referral process and, referral guidelines, etc.) (4.4 out of 5), health plan
intervention (4.5 out of 5), and grant funding opportunities were all rated as satisfied.
Emergency Management was a newly introduced category in 2020, which The Board of
Directors voted being satisfied with (4.7).

Table 2

Board of Director’s Overall Satisfaction with Resource and Support Services in 2020

Board of Director’s Overall Satisfaction 2020 Rating
with: (Out of 5)
Support on quality of care initiatives (i.e. 4.4 (N=17)
Capital Link Performance Evaluation
Profiles; P4P)
Technical assistance 4.4 (N=17)
Website 4.6 (N=17)
Support given by the Association to the 4.4 (N=14)
Specialty Care Access Initiative (referral
process, referral guidelines, etc.)
Health Plan Intervention 4.5 (N=17)
Grant Funding Information & 4.6 (N=19)
Opportunities
Emergency Management 4.7 (N=17)

To view the data & trends for the Board of Director’s Overall Satisfaction with Resource and
Support Services over the past four years (2017-2020), please click here.

Page 11 of 30
5/18/2021sc