Page 26 - (Final)Annual Membership Satisfaction Survey 2020 (1)

Table 2

Board of Director’s Overall Satisfaction with Resource and Support Services 2017
through 2020 (Click here to go back)

Board of Director’s Overall Satisfaction 2020 2019 2018 2017
with: Rating Rating Rating Rating
(Out of 5) (Out of 5): (Out of 5): (Out of 5):
Support on quality of care initiatives (i.e. 4.4 4.1 4.5 4.4
Capital Link Performance Evaluation (N=17) (N=14) (N=17) (N=16)
Profiles; P4P)
Technical assistance 4.4 4.4 4.3 4.0
(N=17) (N=15) (N=15) (N=15)
Website 4.6 4.9 4.3 4.2
(N=17) (N=17) (N=16) (N=17)
Support given by the Association to the 4.4 4.1 4.3 4.2
Specialty Care Access Initiative (referral (N=14) (N=15) (N=15) (N=17)
process, referral guidelines, etc.)
Health Plan Intervention 4.5 4.5 4.2 4.5
(N=17) (N=15) (N=17) (N=17)
Grant Funding Information & 4.6 N/A N/A N/A
Opportunities (N=19)
Emergency Management 4.7 N/A N/A N/A
(N=17)

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